ShoreTel ShoreWare Specifikace stáhnout pdf (Strana 4)

II Using the ShoreTel Call Manager Features – Student Guide

Placing a Call on Hold: 2-7

Transferring a Call: 2-7

Making a Conference Call: 2-7

Managing Soft Phone Calls via Call Manager 2-8

Web Access 2-8

To Open ShoreTel Web Access: 2-8

LESSON 3: Workgroup Call Manager 3-1

Workgroup Call Manager 3-3

Agent Call Manager 3-3

Workgroup Queue Monitor 3-4

Agent Monitor 3-5

LESSON 4: Operator Call Manager 4-1

Operator Call Manager 4-3

Extension Monitor 4-5

APPENDIX:

Things to Remember A-3

Lab Exercises A-5

Lab 1 – Using the Personal Call Manager A-5

Lab 2 – Using the Workgroup Call Manager A-9

Lab 3 – Using the Operator Call Manager A-11

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